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Product Management Library of Knowledge


Change Management; What Are We Actually Changing?

There is a lot written about change management along with a host of templates, grids, spreadsheets, timelines and more tools to manage change in organizations. However much of it misses the point. Most of the literature focuses on how to change a process, the decision to change, the method by which a process is modified, but what most of fails to recognize is that it all comes down to a change in human behavior. The literature notes that there may be individuals who are less motivated to change but none of it recognizes that it all begins and ends with a behavior change. That is how any process is changed, through human behavior.

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