Sign up for our next Certification Workshop and Exam -- Click here for more details!

» Welcome (Join) (Login) Articles & Newsletters ::  Newsroom :: Privacy Policy  view cart

Product Manager Network
Favorite Blogs
Link Silicon Valley(LinkSV)

Product Management Toolkits
Product Management Toolkits
Download

Product Manager Forums

AIPMM Association Members Only
Leverage the power of LinkedIn to find and reach the business contacts you need.
Find out about the AIPMM Group on LinkedIn

Free Trade Magazines
Free! No hidden fees.

Three FREE Audiobooks RISK-FREE from Audible
Amazon Gift Certificates

Develop Shock and Awe through Service Recovery
Don't blow your biggest chance to quickly create customer loyalty!
by Jim Alexander, Alexander Consulting, LLP

One of the most powerful relationship-building tools available to services organizations comes from a situation most of us dread — screw ups — the installation that never worked or the problem fix that never stuck. These very things that result in a hassle for you and a headache for the customer are marvelous opportunities to turn lemons into lemonade.

AIPMM.Com © 1998-2008 | Privacy Policy | Terms Of Use